Sunmark Begins to Re-Open Branch Lobbies

Sunmark Credit Union announced today that they will be re-opening the majority of their branch lobbies beginning Monday, May 18. Sunmark had previously sent a survey to membership to gauge members’ feelings about using Sunmark lobbies once they are open. Sunmark CEO Frank DeGraw said, “The responses were encouraging as the survey results overwhelmingly showed that by re-opening our lobbies, we will be meeting our member’s needs.” DeGraw added, “Though members still have concerns, they are ready for in-person transacting and support the decision to open the lobbies.”

Sunmark will re-open its branch lobbies and administrative offices with normal business hours at the following locations: Brunswick, Clifton Park, Colonie, Five Corners, Glenville, Latham, Saratoga, and Schenectady branches. Branch lobbies in Delmar, Milton and Rotterdam, as well as three satellite locations, will remain closed and will re-open as soon as operationally feasible.

A Sunmark Re-open Task Force was created to establish Sunmark’s reopening procedures and guidelines as Sunmark moved forward to a lobby re-opening. Sunmark will be encouraging social distancing, providing access to hand sanitizer, as well as introducing other safety measures that include: 

  • Strongly recommending that all members wear a mask before entering any Sunmark location. In the interest of member and staff safety, masks must not cover any part of the face above the nose. All Sunmark employees are required to wear a mask.
  • A Sunmark greeter will be stationed in the lobby at the branch main entrance throughout the day to assist members and provide a mask if one is needed.
  • Protective shields have been installed at teller stations as well as at all desk positions to provide additional safety measures for members and staff.
  • Between transactions, a Sunmark greeter or team member will wipe down teller stations and offer hand sanitizer to myTM users.
  • To be consistent with CDC guidelines, Sunmark staff will practice routine cleaning of frequently touched surfaces and personal space throughout the day. All common areas will be cleaned by the nightly cleaning staff.

Sunmark looks forward to re-opening most of its branch lobbies and responsibly offering its members the financial resources they need.