Combating Scammers by Safeguarding Sensitive Information

As technology continues to evolve, so do the methods that scammers employ to pry sensitive information from people.

Criminals are using phone calls, texts messages, social media and email to impersonate financial institutions (including Sunmark) as a means of stealing personal information from their members. Some of these methods have become quite challenging to identify as scams – some people reported having received calls that appear to be legitimate (coming from 866-SUNMARK), when in reality, the number is being spoofed by scammers.

It’s easy for scammers and fraudsters to set up email addresses, phone numbers, websites, and communications that mimic those coming from legitimate financial institutions. Members can proactively keep their funds safe taking certain precautions, including:

• Never confirm personal information with someone who contacts you first, even if they have personal details about you.
• Do not share or confirm passwords with any financial institution.
• If someone contacts you and claims that Sunmark needs to verify information, end the call without responding and call 866-SUNMARK to confirm.
• Never make a monetary transaction under pressure.
• If you are concerned about the legitimacy of any communication from Sunmark, please stop by a Sunmark branch or call 866-SUNMARK to confirm.

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